Refund Policy | Weekend Workshop

Digital products

Our products, such as ebooks and pattern packs, are digital downloads. Because you can access them straight away and they cannot be returned, our refund policy is set out below. Purchases are processed by our payment platform at checkout, and its terms and receipt details also apply.

Our refund promise

If you are not happy with a purchase, contact us within 14 days of buying, tell us what the problem is and we will review your request and, where it is reasonable, issue a refund. We will always help if the file is faulty, will not download, is materially different from its description, or if you were charged more than once by mistake.

How to ask

Email weekendworkshop@support.com with your order number or the email address used at checkout, and a short description of the issue. We aim to reply within 2 to 3 business days. Approved refunds are returned to your original payment method, and your bank may take several days to show them.

Exceptions

We may decline a refund where the request is made after the period above, where there is evidence of abuse (for example repeated purchases and refund requests, or sharing the file), or where the product has been delivered and used as described and no fault exists, unless the law gives you a right to a refund.

Your legal rights

This policy does not affect your statutory rights as a consumer. In some places, you may have a right to cancel a distance purchase within a set period, but that right can end for digital content once it has started to be supplied with your agreement and acknowledgement. Where the law gives you a right that we cannot exclude, we will honour it.

Taxes and fees

Tax and processing details are shown at checkout. Where a refund is issued, taxes are handled as described in the platform's policy.